Elegantly transparent. Respectfully protective. Designed for your trust.
Last updated: November 2025

🧭 1. Introduction

Welcome to PawFond, a brand under StarHold Global Inc.
We are committed to protecting your personal information with care, clarity, and integrity.

This Privacy Policy explains:

• what information we collect,

• how we use it,

• how it is stored and protected,

• and the rights you have over your data.

By visiting our site or making a purchase, you consent to the practices described below.

📌 2. Information We Collect

We collect personal information to provide a seamless shopping experience and improve our services.

2.1 Information You Provide Directly

🧾 At checkout or account creation:

• Name

• Shipping & billing address

• Email address

• Phone number

• Payment details (processed securely by payment providers)

📨 When you contact us:

• Customer service notes

• Inquiry details

2.2 Information Collected Automatically

When you browse our website, we automatically collect:

📍 Device & browsing data:

• IP address

• Browser type

• Device type

• Pages viewed

• Time spent on site

• Referring site

🍪 Cookies & tracking technologies:
Used for store functionality, analytics, and personalized shopping experiences.

2.3 Information from Third Parties

We may receive limited data from:

• Shopify (store hosting)

• Payment processors (Shopify Payments, PayPal, etc.)

• Fulfillment partners (e.g., Amazon MCF, USPS, UPS)

• Marketing partners (email, analytics, ads)

These partners are required to comply with strict privacy and security standards.

🎯 3. How We Use Your Information

We use your personal information to provide a premium and efficient experience, including:

• 🛍️ Processing and fulfilling orders

• 📦 Shipping, returns, and order updates

• 📧 Communicating with you (order notices, support, product updates)

• 📈 Improving website performance and user experience

• 🎯 Personalized offers and recommendations (if you consent)

• 🔒 Fraud detection and security measures

• 🧮 Compliance with legal obligations

We do not sell personal information.
We value your privacy as part of our brand integrity.

🛠️ 4. How Your Information Is Shared

We only share your data with trusted partners necessary to operate our business:

4.1 Service Providers

• Shopify (store hosting & infrastructure)

• Payment processors (Shopify Payments, PayPal)

• Shipping & fulfillment partners (Amazon MCF, USPS, UPS)

• Email/SMS services (e.g., Klaviyo)

• Analytics tools (Shopify analytics, Google Analytics, if used)

These partners only access data required to perform their services.

4.2 Legal Requirements

We may disclose information if required to comply with:

• laws,

• court orders,

• or to protect the rights and safety of PawFond and its customers.

🔒 5. Data Protection & Security

We take data security seriously and implement industry-standard safeguards:

• Encrypted data transmission (SSL technology)

• Protected databases

• Secure payment gateways

• Strict access control

• Shopify’s SOC 2 & PCI DSS–certified infrastructure

Despite these measures, no online system is 100% secure.
We are committed to addressing any security concerns promptly.

📅 6. Data Retention

We retain your information only as long as necessary:

• Order records: required by law (tax & accounting)

• Marketing data: until you unsubscribe

• Account data: until your request deletion

You may request full deletion at any time.

🧑⚖️ 7. Your Rights

Depending on your location (GDPR, CCPA, PIPEDA), you may have rights to:

• 📝 Access your personal data

• 🧽 Request correction

• ❌ Request deletion

• 🚫 Opt out of marketing communications

• 🍪 Manage cookie preferences

• 📦 Request a copy of your data (portability)

To exercise your rights, contact us at:
📧 hello@mypawfond.com

We respond within the legally required timeframe.

🍪 8. Cookies & Tracking Technologies

Cookies enhance your browsing experience.

We use:

• Essential cookies: store functionality

• Analytics cookies: site performance

• Marketing cookies: personalized content and ads

• Preference cookies: remember your settings

You may disable cookies through your browser settings.
Doing so may affect some site features.

👧 9. Children’s Privacy

Our website is not intended for children under 13.
We do not knowingly collect data from minors.
If we learn we have unintentionally collected such information, we will delete it promptly.

🌎 10. International Transfers

Your data may be processed in locations outside your region (e.g., Canada, US).
All transfers comply with applicable data protection laws and Shopify’s certified security standards.

📝 11. Changes to This Privacy Policy

We may update this policy from time to time.
Changes will be posted with the updated date at the top of this page.

Continued use of our site constitutes acceptance of the revised policy.

📨 12. Contact Information

If you have any questions about this Privacy Policy or how your data is handled, please contact:

📧 hello@mypawfond.com
🏢 StarHold Global Inc., Calgary, Alberta, Canada

We are committed to transparency and will respond promptly.