Refund policy

Last updated: November 2025

At PawFond, your trust means everything to us. Every product we create is crafted with care, purity, and integrity — and we stand behind it wholeheartedly.
If something isn’t right, we are here to make it right.

💛 1. Our 30-Day Satisfaction Promise

We want every pet parent to feel confident and supported.

If you or your pet are not fully satisfied with your purchase, you may request a refund within 30 days of receiving your order.

This promise applies to all products purchased directly from mypawfond.com.

📦 2. Return Eligibility

To qualify for a refund:

  • The request must be made within 30 days of delivery

  • The product should be in its original packaging

  • Opened or partially used products may still be eligible — we review each case with care

  • Proof of purchase (order number or confirmation email) is required

We always aim to handle each request with fairness and respect.

🚫 3. Items Not Eligible

We are unable to accept returns or issue refunds for:

  • Products purchased from other retailers (such as Amazon or local stores)

  • Items returned without contacting us first

  • Products damaged due to misuse, improper storage, or not following usage instructions

For products purchased outside our website, please contact the original retailer directly.

✉️ 4. How to Request a Return or Refund

To start a return or refund request, please email us at:
📧 hello@mypawfond.com

Please include:

  • Your name

  • Your order number

  • A brief description of the reason for return or refund

  • Photos (if the item is damaged, defective, or incorrect)

Our team will review your request and respond within 1–2 business days.

📬 5. Returning Your Item

If a physical return is required:

  • We will provide detailed return instructions and the return address

  • Unless the product is defective or you received the wrong item, customers are typically responsible for return shipping costs

  • Once your return is received and inspected, we will email you to confirm your refund status

Please do not send any product back without contacting us first.

💳 6. Refunds

If your refund is approved:

  • It will be processed back to your original method of payment

  • Processing time is typically 3–7 business days

  • Your bank or card issuer may require additional time before the refund appears in your account

If you have not received your refund after 10 business days:

  1. Check with your bank or credit card company

  2. If it still does not appear, please contact us at support@mypawfond.com — we’re happy to help.

📦 7. Wrong, Damaged, or Defective Items

If:

  • You received the wrong product, or

  • Your order arrived damaged or defective

We sincerely apologize.

Please contact us within 7 days of delivery and include:

  • Your order number

  • Photos of the item

  • Photos of the packaging (if possible)

Once we verify the issue, we will arrange a replacement or refund as quickly as possible.

🤝 8. Need Help?

Your pet’s wellness is at the heart of everything we do.
If you have any questions about returns, refunds, or your order:

📧 hello@mypawfond.com

Thank you for choosing PawFond — where every product is made with care, and every customer is treated like family.