Shipping policy
Last updated: November 2025
At PawFond, every order is prepared with the same care and trust you place in us. Thank you for choosing us to support your pet’s wellness journey.
🌎 Where We Ship
We currently ship to all 50 U.S. states.
(International shipping coming in the future.)
🕒 Order Processing
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Processing Time: 1–2 business days
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Weekend & Holiday Orders: processed the next business day
Every order receives a final quality check before it leaves our warehouse.
🚚 Shipping Method & Delivery Time
All U.S. orders enjoy complimentary standard shipping.
Standard Delivery:
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Estimated arrival: 3–7 business days
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Delivered via Amazon MCF, USPS, UPS, or FedEx
Tracking information will be emailed once your package is on the way.
💛 Transparent Shipping Costs
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U.S. Shipping: Always free
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No hidden fees
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Taxes (if applicable) shown at checkout
📍 Address Accuracy
To avoid delays, please ensure your shipping address is correct.
If a package is returned due to an incorrect address:
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We can reship it to the corrected address
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Additional shipping charges may apply
If a package is marked “Delivered” but missing:
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Check with neighbors or building management
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Check mailbox/parcel lockers
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Contact the carrier directly
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Then email us — we will help from there
📦 Damaged or Missing Items
If your package arrives damaged or incomplete, please contact us within 7 days:
Include:
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Order number
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Photos of the item
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Photos of packaging (if available)
We will arrange a replacement or refund based on the situation.
🔄 30-Day Satisfaction Promise
Your trust matters to us.
If you’re not fully satisfied, we offer a 30-day satisfaction guarantee.
See full details in our Refund Policy.
🤝 Need Help?
Our support team is here for you.
📧 hello@mypawfond.com
We’re honored to be part of your pet’s daily wellness — and we treat every order with the care it deserves.